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We lengthened the newest timer from the seven days, nevertheless the pro don’t address all of our messages and you will issues. For that reason, the new complaint is refused because of shortage of response. The ball player of Croatia faced issues with withdrawing €six,767 within the winnings away from The Harbors gambling enterprise due to a merchant account lock regarding a verification name that casino didn’t render. Despite rewarding all of the standards and having stored cam records because the research, the new gambling enterprise remained unreactive, complicating the fresh solution processes.
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This method is actually a necessity of one’s gaming regulations setup put from the Bodies away from Curacao and possess complies which have anti-currency laundering regulations. The gamer from United kingdom is experiencing difficulties withdrawing their earnings because of constant confirmation. The ball player in the British are experiencing troubles finishing account verification. The gamer affirmed his membership is actually verified and the issue is resolved.
The brand new Problems Team approved the new reduce and you will informed your pro necessary to wait no less than 14 days to own running. Although not, considering the not enough response on the user following the 1st inquiries, the fresh complaint are refused while the then investigation couldn’t end up being held. The player from South Africa asked the brand new deletion of their casino account and private info without the need for self-exception.